Refund Policy
1. General Policy
Kelvoraxentis supplies digital products, including in-game currency, points, and virtual items. These goods are delivered electronically and become available to you as soon as your payment is confirmed..
Because digital content is delivered instantly, all sales are treated as final and cannot be reversed, unless an exception outlined in Section 2 applies.
You are fully responsible for verifying that the account information you provide—such as game ID and server—is correct before completing your order. Once a purchase is submitted, we are not able to change or confirm these details on your behalf.
2. Eligible Refund Scenarios
Refunds may be considered on a case-by-case basis only in the following situations:
Your order is not processed or delivered due to a technical issue originating from our systems.
A system error prevents successful delivery, and we cannot complete the transaction after reasonable troubleshooting.
You are charged more than once for the same order due to a technical glitch.
Approval is not guaranteed and all requests are subject to internal review.
3. Non-Refundable Situations
We will not issue refunds in the following cases:
The purchased items have been successfully credited to your specified game account.
Delivery fails due to incorrect, incomplete, or invalid account information provided by you.
Delivery is delayed or interrupted by issues with the game publisher or third-party services after we have confirmed successful transmission.
You change your mind or no longer wish to keep the purchase.
Problems arise from external factors, such as network outages or connectivity failures beyond our control.
The virtual items have been consumed, redeemed, or used within the game.
Limited Exception: For digital codes that remain unused, unactivated, and undelivered, we may consider a refund at our sole discretion.
4. How to Request a Refund
To submit a refund request, please follow these steps:
Contact our customer support team within 72 hours of your purchase.
Provide your order ID, payment receipt or transaction reference, and a clear explanation of the issue.
Our team will review your request and respond within 5 business days.
We may request additional documentation if further verification is needed.
Requests submitted after 72 hours may still be reviewed at our discretion, but consideration is not guaranteed.
5. Refund Processing
Approved refunds will be credited to your original payment method, where supported.
If the original payment channel does not allow reversals (e.g., certain prepaid cards or e-wallets), we will propose an alternative solution, such as store credit or bank transfer, subject to your agreement.
The time required for the refund to appear in your account depends on your payment provider's processing schedule.
6. Fraud Prevention and Review
We reserve the right to perform enhanced verification on orders that appear unusually large, irregular, or potentially fraudulent.
Refund requests may be denied if we detect signs of abuse, chargeback misuse, or dishonest behavior. All claims are investigated to maintain policy integrity and prevent exploitation.
7. Acknowledgment
By completing a purchase on Kelvoraxentis, you confirm that you have read, understood, and agreed to this Refund Policy.
We encourage you to double-check your game ID, server, and other required details before finalizing payment. While we are committed to resolving legitimate issues fairly, we also recognize that the instant delivery of digital goods is inherently difficult to reverse.